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Home|Events & Tickets|COVID-19 Safety Guide

The health and safety of our patrons, guests, athletes and employees is a top priority at Colonial Life Arena. 

Following the guidance from local and state authorities, medical experts (including the CDC), event organizers and University leadership, new policies and procedures are now in place. 

Patrons are asked to do their part by conscientiously practicing physical/social distancing, frequently washing hands, using hand sanitizer, and wearing face coverings to ensure the safest possible environment. Patrons should keep a safe distance of six feet between their party and others while inside and in the surrounding area of Colonial Life Arena. 

Patrons who are not feeling well or have been in close contact with someone they suspect may be infected should stay home. 

Below are the new measures that will be in place at Colonial Life Arena. 

 

Face Coverings

Face coverings required at all times except when actively eating or drinking. 

Social Distancing

Pod seating and floor markers installed as guides to support phyiscal distancing. 

Digital Ticket Entry

Tickets for upper and lower seating levels are mobile only. 

Contactless Concessions

All points of sale will be cashless. Selections may be limited and pre-packaged. 

Sanitation Stations

Hand sanitation stations readily available throughout facility. 

Restrooms

Modified entry/exit points and a 50% capacity limit. 

Patron Acknowledgement

 

I understand and expressly acknowledge that an inherent risk of exposure to COVID-19 exists in any public place where people are present and particularly in large public gatherings such as this event. By attending the event and using this admission to a University of South Carolina athletics event, you and any guests voluntarily accept and assume all risks related to exposure to COVID-19 and other infectious and/or communicable diseases, viruses, bacteria or illnesses. You and any guests waive, release, and discharge the University of South Carolina, its Athletics Department, its Board of Trustees, Colonial Life Arena and any of its affiliates, directors, officers, employees, agents, contractors, or volunteers from any and all liability under any theory, regardless of fault, whether in negligence or otherwise, for any illness or injury as well as agree to all other terms and rules set forth at ColonialLifeArena.com/terms including an agreement to follow all safety protocols.

Attendance

The University of South Carolina Athletics Department and/or event organizers will determine the number of patrons permitted to attend in accordance with applicable state and local guidelines, policies and regulations. Centers for Disease Control and Prevention (CDC) recommendations on physical distancing to be applied as necessary. 

Concessions & Merchandise

All points of sale will be contactless and cashless. 

Entry

  • Door times vary by event; set capacities may contribute to earlier door times.
  • The footprint at all doors and ingress/entry and egress/exit points will permit physical distancing between patrons.
  • Tickets will be delivered via mobile device and shall be scanned digitally (excluding Premium).
  • Reduced elevator and escalator capacity will be enforced.
  • Please review our Clear Bag Policy.

Event Staff Training and Support

  • Concession and cleaning staff will be required to wear PPE.
  • Education and training related to COVID-19 precautions provided for all staff and third-party vendors.
  • Event workers will be required to submit COVID-19 safety waiver prior to being authorized to enter facility. 

Face Covering Requirements

  • Face coverings (over the nose and mouth) will be required as a condition of entry and at all times throughout the arena except when actively eating or drinking. 
  • Vendors, guests and Arena staff are required to wear face coverings at all times. 
  • Face coverings are not a substitute for social distancing and fans should keep a safe distance between their party and other fans while inside and outside Colonial Life Arena. 

Facility & Seating Areas

  • Available seating pods will be properly socially distanced. 
  • The setup and operational procedures in all areas accessed by guests permit phyical distancing; such areas include: 
    • Guest Seating
    • Concourses and Gathering Places
    • Entertainment Areas
    • Concessions Sales
    • Merchandise Sales 
    • Restrooms
    • Escalator/Elevators
  • Thorough deep cleaning of the venue will take place.

Ingress & Egress

  • Signage displayed along pedestrian paths and other ingress/entry points that outline mandates for all guests to wear face coverings, maintain physical distancing and mandates guests do not enter the arena if they display any COVID-19 symptoms as outlined by the CDC. 
  • All tickets will be delivered via mobile device (excluding Premium) and shall be digitally scanned.
  • The footprint at all doors and ingress/entry points and egress/exit points shall permit physical distancing between guests.

Plan for Disinfection, Symptomatic Guests, Communication/Public Relations and American with Disabilities Act

The University of South Carolina shall:

  • have a documented plan that outlines the procedures/protocol for appropriate disinfection of the arena.
  • have a documented plan that outlines the procedures/protocol for working with guests who exhibit COVID-19 symptoms.
  • launch a communication/public relations campaign for communicating all COVID-19 procedures/protocol to prospective guests.
  • ensure they comply with the Americans with Disabilities Act in the development and implementation of all procedures/protocols.

Premium Areas

  • Premium areas will open with doors, which varies by event. 
  • Catering options include individually-packaged portions; pre-ordered food to be delivered upon patron arrival. 
  • Suite and club hopping will be prohibited inside of Colonial Life Arena and suite contact tracing will be implemented.
  • Premium area capacity limits will be enforced.
  • All patrons and staff will be required to wear face masks throughout premium areas when they are not actively eating or drinking.
  • Credit/debit cards will be the only accepted form of payment in all premium areas.
  • In an effort to keep fans safe, increased cleaning frequency of all high-touch areas will be done before, during and after events. 

Restrooms

  • Restroom layouts have been modified to provide proper social distancing.
  • Restrooms will be limited to 50% capacity.
  • Sanitation personnel will be assigned to each restroom for increased cleaning.

Seating Configurations

  • Available seating pods to support social distancing will be spaced according to CDC guidelines.

Ticketing

  • To offer greater convenience and safety, mobile-only ticketing will provide contactless entry to Colonial Life Arena for all events.
  • To expedite entry and ensure the best possible experience, patrons should download their tickets prior to arrival.
  • Please review this helpful video to ensure that you are mobile ticket ready. 
  • Queuing lines will be implemented to create a socially distanced flow of guests accessing ticket windows. 
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