If you purchased your tickets through Ticketmaster you will be automatically refunded to your original payment method. Refunds may take up to 30 days to be processed.

Ticketmaster Help

If you purchased your tickets at the Prisma Health Box Office inside Colonial Life Arena, you must bring your tickets and original purchase method (If a credit card was used) to the box office to process your refund.

The Prisma Health Box Office is open during normal business hours, Monday – Friday from 9:00 AM until 4:30 PM.

While bags are not encouraged, the following outlines the bags that are permitted:

• Clear plastic, vinyl or PVC bags that do not exceed 12" x 6" x 12" -- A logo no larger than 4.5" x 3.4" can be displayed on one side of a permissible clear bag.
• One-gallon clear plastic freezer bag (Ziploc bag or similar)
• Small clutch bags no larger than 4.5" x 6.5" -- approximately the size of a hand, with or without a handle or strap
• Medically necessary items (after proper inspection and tagging)

Diapers and additional baby supplies may be carried in a clear bag. Family members, including children, are allowed to carry an approved bag into the arena.

Prohibited bags include, but are not limited to:

• Purses larger than a clutch bag
• Briefcases
• Backpacks
• Fanny packs
• Cinch/Drawstring bags
• Luggage of any kind
• Computer bags
• Diaper bags
• Binocular cases
• Camera bags