This service is typically available from 10:00 AM to 5:00 PM Monday through Friday, and on various event days (hours will vary).  If Customer Service team members are busy helping patrons in person at the Colonial Life Arena or online via this chat, you may not receive a response right away. 

*If you see the "Colonial Life Arena Customer Service is offline", we are not currently available. We cannot respond to messages left when we are offline.