The Colonial Life Arena Wants to Know:
How You Doin'?

The Colonial Life Arena has adopted a new customer service catch phrase to be used by all of its hard working staff members. Whenever you are greeted by a Colonial Life Arena employee, you will be greeted with a "How You Doin'?" and a big smile. It's part of Global Spectrum's company-wide customer service philosophy.

"Our new approach begins with a simple question, 'How You Doin',' but it's more than that. It's going above and beyond and treating our customers the way they want to be treated. It's all about giving our customers the ultimate sports and entertainment experience. It's also a way of measuring how we are performing as a company," added Comcast-Spectacor Ventures President and Global Spectrum Chairman Peter Luukko.

"Every one of our customers are our Most Valuable Players in our business," added Luukko. "We will do whatever it takes to make our guests have the best possible experience each and every time they come to our facilities or come in contact with our employees.

This customer service philosophy encourages all employees to go the extra mile when helping all customers. Our job is to make your experience at the Colonial Life Arena the best it can be.

 How You Doin?' Top Ten:

  1. Customer First
  2. Golden Rule
  3. Listen
  4. Think "Yes"
  5. Be Professional
  6. Positive Attitude
  7. 24-Hour Rule
  8. Everybody Sells
  9. Enthusiasm
  10. Do it Now!

 

WANT TO TELL US HOW WE ARE DOIN'?? Send your comments, suggestions, complaints and compliments to us: claustomerservice@sc.edu.   We love to hear from YOU!  Did you enjoy an event?  Did someone go out of their way to assist you during your time at the Colonial Life Arena?  Is there anything you would like to see here that we do not have?  Let us know!


The Colonial Life Arena Extends a Special Thank You to these Partners with the How You Doin'? Program:

A

Albert's Deli

C

Casa Linda Mexican Restaurant

 

F
Frankie's Fun Park

G

Gervais & Vine

Gilligan's

Groucho's

H

H2/Tonic Day Spa


J

Juanita Greenbergs

L

Lake Murray Vacation Rentals

M

McClarrie's Fine Foods & Gifts

Moe's Southwest Grille

R
Retreat Salon & Day Spa


S

SakiTumi

Studio G Photography


T
Tranquil Moments Salon & Spa


V
Village Idiot Pizza & Pub


Z
Zoe's Kitchen

 

20/20 Vision
www.see2020vision.net
launch

20/20 Vision has a board-certified optomologist and is located in downtown Columbia. It specializes in Botox injections, but provides other services as well. Those services include contacts, contact lenses, eye exams, and eyelash enhancement.


Adventure Carolina 
www.adventurecarolina.com
launch

Adventure Carolina offers canoe and kayak trips down the Congaree, Broad, Saluda, and Edisto Rivers. In addition there are trips to the Wataree River, Sparkleberry Swamp, and Lake Murray. Adventure Carolina is located in Cayce and also offers canoe and kayak rentals to the public along with a store stocked with the best quality gear.


Albert's Deli 
www.restaurant.com/Alberts/
launch

Albert's Deli specializes in a delicious and reasonably priced cuisine. Their cuisine is served in a relaxed and family friendly dining room. It is located on Parklane Road and always promises a pleasant and friendly dining experience.


Bonefish Grill 
www.bonefishgrill.com
launch

Bonefish Grill specializes in market fresh fish and seafood cooked to perfection over a wood-burning grill. The restaurant also serves specialties, center-cut fillets, sirloins, pork chops, pastas, and soup and salads. All grilled and specialty dishes provide an oak-wood flavor from their signature grill and the staff provides special service, which provides for an unforgettable meal.

 


Carrabba's 
www.carrabbas.com
launch

Located off the Harbison exit, Carrabas is an Italian Grill with fresh and flavorful Italian dishes. Starters include Fried Zucchini, lightly breaded Mozzarella Sticks, and Grilled Bruschette. Entrees include a variety of Brick Oven Pizza, Seafood, marinated chicken, Sirloin, and a variety of different pastas. Lastly, desserts include Cannoli, Butter Cake with Strawberries, and a fudge brownie. 


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Do YOU want to be a partner?  Email the HYD office for details!



©2014 Colonial Life Arena All rights reserved.
Colonial Life Arena is owned by the University of South Carolina and Managed by Global Spectrum.
Colonial Life is a naming rights partner
Tel: 803.576.9200 • Fax: 803.576.9299