Q. Can I distribute Leaflets or Brochures ?
A. Distribution of any printed materials or selling of any items is prohibited on the Colonial Life Arena grounds, including the parking lots, walkways, and inside the Colonial Life Arena.

Q. Do you have a Lost and Found Department ?
A. Any items that have been lost or found should be reported to the Guest Services Center in the main lobby across from the main entry doors. Guests may call (803) 576-9062 during normal business hours to inquire about lost and found items.

Q. What if my child gets lost while at the Colonial Life Arena ?
A. Children should be told to contact a Colonial Life Arena representative should he or she become lost. A lost child will be taken to the Guest Services Center located in the main lobby across from the main entry doors.

If the tickets were purchased through Online Ticketing (www.coloniallifearena.com)
Please contact the Colonial Life Arena phone center (1-866-4SC-TIXX) to report your tickets lost. They will give you further instructions once you place a report with them. Any replacement tickets will only be allowed to be picked up on the event day, 2 hours prior to the start of the show. This is to ensure the safety of your tickets, because once tickets have been replaced, no other replacements can be made. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid ID and credit card used to purchase the tickets.

If the tickets were purchased through Charge By Phone
See above - online ticketing.

If the tickets were purchased through an Outlet
Contact the Colonial Life Arena Box Office at (803) 576-9200 or come in to the box office. An attempt to locate your order using your valid ID and the credit card you used to purchase your tickets will be made. If your order cannot be located or confirmed, you will not be able to replace your lost tickets.

*In all instances, tickets should be treated like cash. There is no guarantee on replacing tickets if you lose them.*

Q. What if I never received my print at home tickets in my email?
A. First, check your junk box or Spam folder. It's possible that the email was sent there by your email provider. If the email is not in there, please follow the steps below.

1. Go to www.coloniallifearena.com
2. Under the "Upcoming Events" category, click on "BUY TIX " button next to your event.
3. Click on "Sign In ."
4. When you get to the "Sign In" page, type in your e-mail/account number and password under the "Returning Online Customer" category.
5. Once you have successfully signed in, you will be able to resend your print at home tickets.

Q. My tickets were stolen . Can they be replaced ?
A. A police report will be required by Colonial Life Arena Management. Stolen ticket passes will be given out at the discretion of the Box Office Manager and only after verification of purchase. The pass will have the location of the original ticket(s) printed on it.

Q. Can I exchange my tickets ?
A. The Box Office will only allow exchanges in extraordinary cases. Some events allow for upgrades from a lower price level to a higher price level. These are done at the descretion of the promoter of that event. Contact the box office for information on a specific event. Also, if you have purchased or received the wrong date for an event with more than one show time -- exchanges MUST be made IN ADVANCE of the show you have tickets for. Once an event has passed, no exchanges can be made. Please review your tickets carefully upon receipt.

Q. Where will I park when I come to the Colonial Life Arena ?
A. For your convenience, there are several available parking lots within walking distance of the Colonial Life Arena. Accessible parking is available in all of these lots. In order to park in the spaces reserved for disabled guests, the vehicle must have a state issued handicapped window pass, sticker, or license plate. Any vehicle may drop off a disabled patron at the front of the Colonial Life Arena and then park their car in one of the lots and meet that person inside the Arena.

A parking fee will be charged to every patron who parks in any of the lots or you can purchase parking ahead of time in person at the Colonial Life Arena Box Office Window or online (limited events only, subject to availability).

[ View Parking Map ]

Q. Are there any restricted items which are not allowed in the Colonial Life Arena ?
A. Aerosol cans •  Alcoholic beverages or illegal drugs •  Animals (except certified service dogs for the disabled) •  Beach balls and other inflatables•  Bota bags or wine skins •  Bullhorns or noise makers •  Cameras or recording devices (varies by event) •  Confetti •  Fireworks, firearms, or other weapons •  Framed Backpacks •  Glass bottles or aluminum cans •  Ice chests (coolers) or thermos containers •  Large strollers •  Large Umbreallas (golf umbrellas) •  Laser pointers •  Outside food or beverage •  Skateboards or roller blades •  Sticks or clubs (including signs attached to sticks - signs are allowed during WWE events without sticks) •  Stools or folding chairs •  Water bottles or mugs