Q. How can I purchase tickets to an event at the Arena?

* Lexington Medical Center Box Office

Located down the stairs in the front atrium at the Colonial Life Arena
Mon - Fri:  9am-5pm
Sat - Sun: 1 hour prior to doors opening for an event or on sale, unless otherwise noted. 
Subject to change.

* Online


* Charge By Phone
  To charge by phone, call 1-855-456-2849 (1-855-4-LMC-TIX)
* Columbia Play it Again Sports

10 AM - 7 PM M-F, 10 AM - 5:30 PM Sat.
1270 Bower Parkway, Suite C-8
Columbia,SC 29212                                                                                                    Phone # 803-419-8303

Q. Who shall I contact regarding Renting the Arena ?
A. Whether you are a promoter planning to bring an act to South Carolina or a local business looking for a unique place to hold your next company meeting - The Colonial Life Arena has the space you're looking for.

Contact an Event Manager at (803) 576 - 9200 for further information and for available dates.
Q. What are the video and camera policies for the Colonial Life Arena?
A. Non-professional (under 200 mm without a detachable lens) cameras are permitted in the arena for most Colonial Life Arena events, as long as no flash is used. Professional photography is prohibited. Video cameras are usually prohibited, unless prearranged before the event. If you have a digital camera, the same zoom restrictions apply (under 200mm without a detachable lens). If your digital camera has any video recording capabilities and there is a no video recording policy at the event, your camera will not be permitted in the building. The same policy applies to digital video cameras that can take still photos. In no instance may photography interfere with access ways, seats, aisles or other guests' enjoyment of the event. Please check the specific event information on our website in advance to check the policy, call us, email us or check the policy signs when entering the building.
Q. Can I Re-Enter the Arena ?
A. No.  Once a patron leaves the Colonial Life Arena during an event, there is no re-entry permitted unless another ticket is purchased.
Q. Does the Arena offer Catering for my special event ?
A. Catered functions at the Colonial Life Arena, such as a group meeting can be arranged by contacting an Event Manager at (803) 576-9200.

Q. Are the Concession Stands opened during all events?
A. In general, there are concession stands open during all ticketed events, which serve a variety of food and drink products. There are exceptions, however. At the request of the show, concession stands could be closed.

Q. When do doors open ?
A. The doors generally open one (1) hour prior to the scheduled game/event time. This may vary, depending on the event. Guests are encouraged to come early to avoid delays. Once a patron leaves the Colonial Life Arena during an event, there is no re-entry permitted unless another ticket is purchased.

Q. What if I get hurt or someone needs medical attention ?
A. The First Aid Station offering medical assistance is located on the concourse level across from sections 112 and 113. If medical assistance is required, notify the nearest Colonial Life Arena representative or go directly to the First Aid Station.

Q. Our group would like to attend an event together. Can we get a Group Discount ?
A. Yes! Group discounts are offered for most games/events held at the Colonial Life Arena .

Anyone interested in purchasing tickets for a group for an event should contact the group sales office at ( 803) 576 - 9078. Usually the minimum order is 10-15 tickets.
For more information please visit the
group sales page.

Q. Are there Pay Phones at the Colonial Life Arena?
A. No, there are no pay phones. Or are there?  A phone is located at Guest Services if there is an emergency.

Q. Is there an ATM located in the Colonial Life Arena ?
A. Yes, there are four.  Two ATMs are located on the concourse level near the Lincoln Street entrance doors, the other is on the back wall behind section 107 and the fourth is located in the lobby near the box office.

Q. Can I smoke at the Colonial Life Arena?
A. No. The Colonial Life Arena is a smoke free facility. Smoking is prohibited in and within 25 feet of the facility at all times.

Q. Can Alcohol be brought into the Colonial Life Arena ?
A. Under no circumstances will alcohol be allowed to enter the Colonial Life Arena. Patrons will be asked to leave the arena if caught attempting to bring alcohol inside the arena. Alcohol is not permitted in the parking lots surrounding the Colonial Life Arena.
Q. Is Alcohol available inside the Colonial Life Arena?
A. During most events, alcohol will be sold at the concession stands inside the Colonial Life Arena. NCAA restrictions do not allow the selling of alcohol at any collegiate event.

Q. I see a concert date for the Colonial Life Arena listed on an band's website, but it's not on the Colonial Life Arena website.  Does this mean the show is not coming to Columbia?
A. No, that's not necessarily the case. It is common for a band to list tour dates before the venue confirms the show will be at its arena.  Some times it's because contracts need to be finalized, other times it's because of marketing strategies and other times it's just timing.  Most shows are announced about a month before their date.  To be up to date on all Colonial Life Arena events, join our free Cyber Club to be "in the know."  

Q. Does the Colonial Life Arena have an Information Desk ?
A. The Guest Services Center is located in the lobby in front of the main entry doors and is open from the time the doors open until the conclusion of the event. If you need assistance while at the Colonial Life Arena , please contact the Guest Services Life Arena. Any Guest Services Representative will be happy to answer any questions you may have.

Q. Can I distribute Leaflets or Brochures ?
A. Distribution of any printed materials or selling of any items is prohibited on the Colonial Life Arena grounds, including the parking lots, walkways, and inside the Colonial Life Arena.

Q. Do you have a Lost and Found Department ?
A. Any items that have been lost or found should be reported to the Guest Services Center in the main lobby across from the main entry doors. Guests may call (803) 576-9062 during normal business hours to inquire about lost and found items.

Q. What if my child gets lost while at the Colonial Life Arena ?
A. Children should be told to contact a Colonial Life Arena representative should he or she become lost. A lost child will be taken to the Guest Services Center located in the main lobby across from the main entry doors.

Q. Where will I park when I come to the Colonial Life Arena ?
A. For your convenience, there are several available parking lots within walking distance of the Colonial Life Arena. Prices are set by lot owners & operators.

Accessible parking is available in most, if not all, of these lots. In order to park in the spaces reserved for disabled guests, the vehicle must have a state issued handicapped window pass, sticker, or license plate. Any vehicle may drop off a disabled patron at the front of the Colonial Life Arena and then park their car in one of the lots and meet that person inside the Arena.

Q. Are there any restricted items which are not allowed in the Colonial Life Arena ?


List of Prohibited Items at the Colonial Life Arena

-          Outside food and beverages

-          Golf umbrellas/Large umbrellas

-          Strollers (unless they are small and can be folded up)

-          Laser pointers

-          Bull horns and noise makers

-          Confetti

-          Fireworks, firearms or weapons of any kind

-          Framed backpacks

-          Glass bottles, aluminum cans or empty bottles of any kind

-          Banner size posters (subject to change depending on event)

-          Ice chests (coolers) or thermos containers

-          Distribution of leaflets and brochures

-          Aerosol cans

-          Skateboards or roller blades

-          Stools or folding chairs

-         Water Bottles or Mugs

-          Animals (unless certified for the disabled)

-          Beach balls and other inflatable items

-          Professional Cameras/Extended Lenses/Professional Photography Equipment

-          Video cameras (unless otherwise specified by the event)

-         Bags are subject to search at all events

Colonial Life Arena is a non-smoking facility with a no re-entry policy.

Bags are subject to search upon entry at all events.

*Management reserves the right to adjust these policies at any time with no prior notification.* 

Q. Does the Colonial Life Arena have Luxury Box Suites ?
A. The Colonial Life Arena has 41 luxury suites located on the main concourse level. In addition there are 4 hospitality suites and one large entertainment suite. They provide the local corporate community, as well as, private parties, the opportunity to enjoy events in a customized

Call our Premium Service Office at (803) 576-9077 or (803) 576-9078 for more information
Check out the FAQ link under the "Box Office" tab at the top of your screen.
Look at the FAQ page underneath the "Groups" tab at the top of the screen.

©2015 Colonial Life Arena All rights reserved.
Colonial Life Arena is owned by the University of South Carolina and Managed by Global Spectrum.
Colonial Life is a naming rights partner
Tel: 803.576.9200 • Fax: 803.576.9299