Q. How many people do we need in our group to qualify for the group discount? A. Group minimums vary by event but typically range from 10 to 15 individuals.     Q. What age does a child need to be to be admitted free? A. For most shows, children under 2 yrs of age are admitted free. Please check with Group Sales (daileym@mailbox.sc.edu) for exact show information. Q. How much is parking? A. Parking is $5-12 per car. You can purchase parking passes for the Dept. of Transportation garage (located at Lincoln and College Streets) from the group sales department or box office for $7 or $12 per space (dpends on the event).  You can also pay $5-12 cash per space for all other parking lots and any unsold spaces in the DOT garage on the day of event (these lots are not run by the Colonial Life Arena). Q. When should we arrive for the show? A. Doors typically open one hour prior to the event, so you can arrive any time after that. Q. What is the deadline for ordering group tickets? A. Group sales ticket discounts cannot be given on the day of events. Please keep in mind that our office hours are 9 a.m.- 5 p.m. Monday thru Friday. If you call after these hours, leave a message and we will contact you during the next business day. Q. How will we receive our group tickets after we order them? A.Group tickets will be mailed to you unless you request them to be left at will-call (your tickets will be available for pick-up 48 hours after you place your order). Will-call is open Monday-Friday from 9am-5pm and on the day of events. Q. Is there food and drink available to purchase during the event? A. Concession stands are always open during group events, unless otherwise specified by the promoter or management. Q. How do we pay for our group ticket order? A. Group orders can be paid for with Visa, Mastercard, American Express, Discover Card, cash, check or money order. Purchase orders are not accepted. Q. Do you offer pre-paid food options? A. Food vouchers are available from Group Sales and include a hot dog, popcorn, and a drink for $5 per person. Q. Can I fax in my group order? A. Group orders can be faxed in to Group Sales at the Colonial Life Arena at 803-576-9299. Q. Can I email in my group order? A. Group orders can be emailed to the Colonial Life Arena at daileym@mailbox.sc.edu.  Q. What if I don’t have enough to make a group? How can I still order tickets? A. All non-group tickets (typically 15 or less) can be purchased in person at the Colonial Life Arena box office, via charge-by-phone by calling at 1-855-4-LMC-TIX, online at www.lmctix.com or at the Columbia Play It Again Sports location. Q. Do you have school shows? A. Throughout the year the Group Sales Department helps to plan many special school related and educational programs. The circus and Disney on Ice have school shows.  Many of these occur within the school day and can serve as a great out of the classroom experience. In addition, USC Men’s and Women’s basketball games serve as great family nights for schools to promote community and family fun.

Q. When do I pay? A. Payment is due when the order is taken. Seats cannot be reserved and tickets cannot be processed until payment is received. Q. Can I cancel my order? A. Once tickets are paid for, they are not refundable or exchangeable. Please practice caution when purchasing as all sales are final. Q. Can I add to my order? A. Groups may add to their original order but may be subjected to an additional service charge. The additional seating will be selected as close as possible to the original order. Additional orders must be placed 24 hours prior to the date of the show. Q. What if I lose my tickets? A. Please contact Group Sales at 803-576-9077 if this occurs. Q. Do you have handicap accessible seating? A. Colonial Life Arena Group Sales representatives are able to reserve handicap accessible seating for Colonial Life Arena events. Q. Can I pay for my tickets in person? A. Group Sales orders can be placed at the Colonial Life Arena by calling the Group Sales line at 803-576-9077 and making an appointment and completing a Walk-In form. Q. Are there extra fees on group sales orders? A. All Colonial Life Arena group ticket orders include a $2 - $5 handling fee. This handling fee is per order, NOT per ticket. Q. If I add on to an order, do I still have to pay the handling fee? A. Yes. Every time an order is placed for orders over 15 tickets (including additions to  previous orders) a $5 service fee will be included. Orders for less than 15 tickets will include a $2 fee. Q. Can I come to the Colonial Life Arena the day of an event, purchase my group tickets and still receive the group discount? A. No. Group ticket orders CAN NOT be placed the day of the show. All ticket orders must be placed prior to the group discount cut off date for each event to receive the discount. Q. Do you sell group tickets for concerts? A. For most major concerts, group tickets are not available. You can contact the Colonial Life Arena phone center 1-855-4-LMC-TIX to place your concert ticket orders. Q. Can I find out my seat location when I place my order? A. Seat locations cannot be provided until payment has been received and the tickets have been processed. Seat reservations are not permitted without payment. Q. We’re coming on a bus. Does our bus driver get in for free? A. There are no complimentary tickets for bus drivers. Q. Where do we park our bus? A. Please discuss this in advance with your Group Sales representative, as it may vary with each show.   Have a question not answered here?  Email us!