Q. How many people do we need in our group to qualify for the group discount?
A. Group minimums vary by event but typically range from 10 to 15 individuals.
   

Q. What age does a child need to be to be admitted free?
A. For most shows, children under 2 yrs of age are admitted free. Please check with Group Sales (scottde@mailbox.sc.edu) for exact show information.

Q. Where will I park when I come to the Colonial Life Arena?

A. For your convenience, there are several available parking lots within walking distance of the Colonial Life Arena. Prices are set by lot owners & operators.

Accessible parking is available in most, if not all, of these lots. In order to park in the spaces reserved for disabled guests, the vehicle must have a state issued handicap window pass, sticker, or license plate. Any vehicle may drop off a disabled patron at the front of the Colonial Life Arena and then park their car in one of the lots and meet that person inside the arena.

 

Q. When should we arrive for the show?
A. Doors typically open one hour prior to the event, so you can arrive any time after that.

Q. What is the deadline for ordering group tickets?
A. Group sales ticket discounts cannot be given on the day of events. Please keep in mind that our office hours are 9 a.m.- 5 p.m. Monday thru Friday. If you call after these hours, leave a message and we will contact you during the next business day.

Q. How will we receive our group tickets after we order them?
A.Group tickets will be mailed to you unless you request them to be left at will-call (your tickets will be available for pick-up 48 hours after you place your order). Will-call is open Monday-Friday from 9am-5pm and on the day of events.

Q. How do we pay for our group ticket order?
A. Group orders can be paid for with Visa, Mastercard, American Express, Discover Card, cash, check or money order. Purchase orders are not accepted.

Q. Do you offer pre-paid food options?
A. Food vouchers are available from Group Sales and include a hot dog, popcorn, and a drink for $5 per person.

 

Q. How can my group work the concession stands during events?

A. Please call Centerplate at (803) 576-9125 for information on how your group can make money working the arena concessions stands.

Q. Can I fax in my group order?
A. Group orders can be faxed in to Group Sales at the Colonial Life Arena at 803-576-9299.

Q. Can I email in my group order?

A. Group orders can be emailed to the Colonial Life Arena at scottde@email.sc.edu

Q. What if I donít have enough to make a group? How can I still order tickets?
A. All non-group tickets (typically 15 or less) can be purchased in person at the Colonial Life Arena box office, via charge-by-phone by calling at 1-855-4-LMC-TIX, online at www.lmctix.com or at the Columbia Play It Again Sports location.


Q. Do you have school shows?
A. Throughout the year the Group Sales Department helps to plan many special school related and educational programs. The circus and Disney on Ice have school shows.  Many of these occur within the school day and can serve as a great out of the classroom experience. In addition, USC Menís and Womenís basketball games serve as great family nights for schools to promote community and family fun.

 

Q. When do I pay?
A. Payment is due when the order is taken. Seats cannot be reserved and tickets cannot be processed until payment is received.


Q. Can I cancel my order?
A. Once tickets are paid for, they are not refundable or exchangeable. Please practice caution when purchasing as all sales are final.


Q. Can I add to my order?

A. Groups may add to their original order but may be subjected to an additional service charge. The additional seating will be selected as close as possible to the original order. Additional orders must be placed 24 hours prior to the date of the show.

Q. What if I lose my tickets?
A. Please contact Group Sales at 803-576-9077 if this occurs.

Q. Do you have handicap accessible seating?
A. Colonial Life Arena Group Sales representatives are able to reserve handicap accessible seating for Colonial Life Arena events.

Q. Can I pay for my tickets in person?
A. Group Sales orders can be placed at the Colonial Life Arena by calling the Group Sales line at 803-576-9077 and making an appointment and completing a Walk-In form.

Q. Are there extra fees on group sales orders?
A. All Colonial Life Arena group ticket orders include a $2 - $5 handling fee. This handling fee is per order, NOT per ticket.

Q. If I add on to an order, do I still have to pay the handling fee?
A. Yes. Every time an order is placed for orders over 15 tickets (including additions to  previous orders) a $5 service fee will be included. Orders for less than 15 tickets will include a $2 fee.

Q. Can I come to the Colonial Life Arena the day of an event, purchase my group tickets and still receive the group discount?
A. No. Group ticket orders CAN NOT be placed the day of the show. All ticket orders must be placed prior to the group discount cut off date for each event to receive the discount.

Q. Do you sell group tickets for concerts?

A. For most major concerts, group tickets are not available. You can contact the Colonial Life Arena phone center 1-855-4-LMC-TIX to place your concert ticket orders.

Q. Can I find out my seat location when I place my order?
A. Seat locations cannot be provided until payment has been received and the tickets have been processed. Seat reservations are not permitted without payment.

Q. Weíre coming on a bus. Does our bus driver get in for free?
A. There are no complimentary tickets for bus drivers.

Q. Where do we park our bus?
A. Please discuss this in advance with your Group Sales representative, as it may vary with each show.

 

Have a question not answered here?  Email us!



©2014 Colonial Life Arena All rights reserved.
Colonial Life Arena is owned by the University of South Carolina and Managed by Global Spectrum.
Colonial Life is a naming rights partner
Tel: 803.576.9200 • Fax: 803.576.9299