Street Address
801 Lincoln Street
Columbia, SC 29208


Phone Number

(803) 576 - 9200
*Listen for options.  (General information line; Only handicapped orders can be placed through this phone number.  Ticket purchases over the phone need to be made through 1-855-4-LMC-TIX.)

Box Office Hours
- Colonial Life Arena Events: Mon - Fri     9 AM - 5 PM

- USC Gamecocks Athletics: Mon - Fri 9 AM - 5 PM

Sat - Sun  (On event days only)

At least 1 hour prior to doors opening, unless otherwise noted on the individual event page. Subject to change.

The Colonial Life Arena Box Office is located inside the Colonial Life Arena's front atrium and down the stairs.
Box Office parking is available along Greene Street for
10 minutes while purchasing tickets. If that space is full, the lot across the street has visitor parking spaces.

Purchasing Tickets

 

For your convenience, there are several different options for purchasing tickets for Colonial Life Arena events.

  

 

Lexington Medical Center Box Office
- Inside the Colonial Life Arena
- Located down the stairs in the front atrium. - Open Mon-Fri. 9 AM - 5 PM, and event days vary by event.  See individual event pages for specifc information.

 

 

Online at  www.LMCtix.com

 

- or here on www.ColonialLifeArena.com On the main page, locate the event on the our website for which you would like to purchase tickets, and click the button next to the date of the event.
  

Charge By Phone
1 (855) 4-LMC-TIX (1-855-456-2849) 

- The phone center is open from 8 AM - 10 PM every day.*It is located in Philadelphia, PA where our ticketing headquarters is based.  Please note when you call this number, you are not speaking to the arena box office, but rather ticket sales representatives at New Era Tickets on behalf of the arena.

 

  

1270 Bower Parkway Suite C-8        Columbia, SC 29212                                   - Mon-Fri 10 AM - 7:30 PM; Sat 10 AM - 8:00 PM; Sun - 1-5:30 PM.

 

 

Accepted Methods of Payment
Cash, Mastercard, Visa, American Express, Discover and USC Carolina Card are all accepted methods of payment at the Colonial Life Arena Box Office.  No Checks are accepted.  Photo IDs must be presented for all transactions and if paying by credit or debit card, the ID must match the name on the card.

USC Athletics Ticket Office does NOT accept the USC Carolina Card.  Checks are ONLY accepted from Gamecock Club Members.

Additional Fees
All seats are subject to a facility fee (no matter where the tickets are purchased).  These are sometimes not included in advertised prices (this is done at promoter discretion). Tickets purchased through Online, Charge-by-Phone, or Play It Again Sports, are subject to additional service charges. Sales done at the box office windows do not have additional service charges.  
Will Call Window
Tickets purchased online and over the phone for pick up at Will Call can be claimed after 5 business days following the public on sale; this time frame also includes any presale tickets.The will call window(s) can be found at the Colonial Life Arena Box Office.
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The credit card used for purchase, your confirmation number or email, and a matching photo ID are required to pick up tickets.  The credit card will be scanned to print the tickets.
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Patrons may also leave tickets at the will-call window; however the Colonial Life Arena cannot and will not accept responsibility for unclaimed tickets.

 
 
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Tickets will be released only to the person whose name appears on the ticket envelope if order is different from the will call mentioned above (i.e. contest winners, band or other VIP tickets, etc.).


Will Call typically closes at intermission of an event or concert. The Colonial Life Arena will attempt to leave the unclaimed tickets at Guest Services for the remainder of the event, but this is not guaranteed. It is best to arrive a early to ensure that you are in your seats prior to the start of the show.

Fan Club Will Call will vary by show depending on the policies set by the Fan Club.  This information will be given before purchase of Fan Club seating and also in the confirmation of Fan Club purchase.

USC Basketball Season Tickets
Gamecocks fans may place their orders through the USC Athletic Ticket Office at (803) 777 - 4274 or www.GamecocksOnline.com.

Tickets For Children
Discounted ticket prices for kids are sometimes available for various shows. Age restrictions and the amount of the discount vary by event and are at the discretion of the touring act. This information is listed on the individual event information page on this website.  USC Athletics requires everyone to have a ticket regardless of age to be admitted to USC basketball games.

Group Sales
Want to Purchase Tickets for Your Group? Click Here
Group discounts are offered for most games and events held at the Colonial Life Arena.

Typically, the minimum group sales order is 10 - 15 tickets.

 

Cancelled or Postponed Events
In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Colonial Life Arena website and event line. Please be aware that there is no way to contact all individual ticket holders other than the local media.  We will also attempt to send an email to customers that have provided their email address in their ticketing account. If an event is cancelled, refunds will automatically be given to phone and online orders. Customers who purchased at the box office or an outlet, need to return their tickets to the box office for a refund. If the event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the box office up until the day of the new show date.

Cancelled Event - A cancelled event is one that will NOT be made up.

Postponed Event - A postponed event is one that WILL be made up at a later date.

Refunds / Exchanges
Customers can upgrade tickets for events when possible, however this is not a guaranteed policy and is done at the sole discretion of the event promoter.  There is a strict No Refund or Exchange policy.  Fees may apply.

Lost / Never Received Tickets

If the tickets were purchased at the Colonial Life Arena Box Office
Cash Payment: There are no instances when a replacement voucher will be issued if a patron has lost their tickets.
Credit Card Payment: Come in to the Colonial Life Arena Box Office. The following information will be required: customer's name, date of purchase, credit card used and photo ID of account holder. Once the original order has been found, a replacement ticket voucher will be printed and the original tickets will be voided.
  Reprint fees may apply.

If the tickets were purchased through Online Ticketing (www.LMCtix.com or www.coloniallifearena.com)
Please wait until 48 hours prior to the start of the event, to allow time for the tickets to arrive in the mail. If they still have not arrived by then, please contact New Era Tickets (1-855-456-2849) to report your tickets lost or not received. They will give you further instructions once you place a report with them. Any replacement tickets will only be allowed to be picked up on the event day, 2 hours prior to the start of the show. This is to ensure the safety of your tickets, because once tickets have been replaced, no other replacements can be made. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid ID and credit card used to purchase the tickets. No name changes are allowed. No tickets will be re-mailed. Reprint fees may apply.

If the tickets were purchased through Charge By Phone
See above - online ticketing.

If the tickets were purchased through an Outlet
Come in to the Colonial Life Arena box office before the day of the event for assistance. An attempt to locate your order using your valid ID and the credit card you used to purchase your tickets will be made. If your order cannot be located or confirmed, you will not be able to replace your lost tickets.  Reprint fees may apply.

*In all instances, tickets should be treated like cash. There is no guarantee on replacing tickets if you lose them.*

Stolen Tickets
A police report will be required by Colonial Life Arena Management. Stolen ticket passes/replacements will be given out at the discretion of the Box Office Manager and only after verification of purchase. The pass/replacement will have the location of the original ticket(s) printed on it and all police reports must be received by 3 hours prior to the start of the show.


©2014 Colonial Life Arena All rights reserved.
Colonial Life Arena is owned by the University of South Carolina and Managed by Global Spectrum.
Colonial Life is a naming rights partner
Tel: 803.576.9200 • Fax: 803.576.9299