Q. How can I purchase tickets to an event at the Arena?

A. For your convenience, there are several different options for purchasing tickets for Colonial Life Arena events.

Lexington Medical Center Box Office
-
Inside the Colonial Life Arena
- Located down the stairs in the front atrium.
  The Lexington Medical Center Box Office DOES NOT take orders over the phone unless it is for a handicap accessible seat.)

Online at  www.Ticketmaster.com

** Always verify your tickets as soon as you receive them.  We work very hard in all sales to be as accurate as possible.  However, mistakes do happen and sometimes the wrong date is selected or the wrong number of tickets, etc.  If you catch this early, we are more likely to be able to quickly assist you in correcting the order.  If you wait until the day of the show, there is a chance no more seats will be available for a comporable correction.  If you do not tell us until after the show is over, we cannot make any adjustments to your order as the event has been settled and closed. 

We strive to make your experience at the Colonial Life Arena as wonderful as possible.  Let us know if we can do anything to make your time with us more enjoyable!

Q. Can I split my payment for my order?
A. No.  All orders must be paid for in pull by one type of payment.  (i.e. All Cash, or all on one credit card.)  

Q. When do doors open?
A. The doors generally open one (1) hour prior to the scheduled game/event time. This may vary, depending on the event. Specific event information is found on the individual event page on this website.  

Q. When does the box office close?
A. Normal business hours are Monday through Friday, 9 to 5.

For USC basketball games – The Athletics ticket sales windows will close at the start of halftime.

For concerts and other events – The closing times times will vary depending on the show.  The promoter of the show will determine the time the box office closes and it will vary by event and concert.  Some shows close at the start of intermission, some shows close when the main act goes on stage and others close when there are no more customers in line at the box office.  We suggest that you arrive early to an event by to insure you will be able to purchase a ticket.  When possible, will call that has not yet been picked up is given to the guest services desk at the main entrance to the arena at Lincoln and Greene streets. 

Q. Our group would like to attend an event together. Can we get a Group Discount?
A. Yes! Group discounts are offered for most events held at the Colonial Life Arena .

Anyone interested in purchasing tickets for a group for an event should contact the group sales office at (803) 576 - 9078. Usually the minimum order is 10-15 tickets.

Q. I left my USC Basketball season ticket at home. Can a new ticket be printed?
A.  Contact the Gamecock Ticket Office at (803) 777-4274 for information. 

Q. Does the Colonial Life Arena have Luxury Box Suites?
A. The Colonial Life Arena has 41 luxury suites located on the main concourse level. In addition there are 4 hospitality suites and one large entertainment suite. They provide the local corporate community, as well as, private parties, the opportunity to enjoy events in a customized entertainment atmosphere with clients, employees, or families. Boxes can be rented on an event-by-event basis. Each is fully carpeted with ample standing and sitting room for 10-16 people.

For more information: Premium Seating
 

Q. I see a concert date for the Colonial Life Arena listed on another website, but it's not on the Colonial Life Arena website. Does this mean the show is not coming to your arena?
A. No, that's not necessarily the case. It is common for a band or other event websites to list tour dates before the venue confirms the show will be at its arena.  Once a show is confirmed by the Colonial Life Arena, it will be posted on the website. Most shows are announced about a month before their date.  To be up to date on all Colonial Life Arena events, join our free Cyber Club to be "in the know." 
 

Q. If I camp out for tickets for an on sale, will I get front row seats?
A. Camping is not allowed at the arena.  There is also no guarantee you will get front row seats if you are the first in line for tickets.  An attempt will be made to secure you the best seats as quickly as possible, but remember that the Colonial Life Arena is selling from the same inventory of tickets that the internet, outlets and phones are selling from as well.  In some cases, a wristbanded lottery is used to select a random winner to determine places in line.  This information varies by event, and will be posted on the individual event pages.

Q. Can I choose my seats at an on sale?                 A. No. Ticket sales happen very quickly during an on sale and to ensure that everyone in line gets a fair chance at the best seats at the time of purchase, we only assign best available seating based on the price you would like to pay (and sometimes when possible, the price and level - i.e. Floor vs,. Lower).  Most seat selections are available approximately two hours after an on sale has started (at box office/phone/outlet) or when the rush of sales has slowed.

Q. What can I do if I have lost my ticket(s) or if I never received them in mail or email?

A. Please contact our friendly Customer Service department for assistance.  CLACustS@mailbox.sc.edu

*In all instances, tickets should be treated like cash. There is no guarantee on replacing tickets if you lose them.*

Q. My tickets were stolen. Can they be replaced?
A. A police report will be required by Colonial Life Arena Management. Stolen ticket passes/replacements will be given out at the discretion of the Box Office Manager and only after verification of purchase. The pass/replacement will have the location of the original ticket(s) printed on it and all police reports must be received by 3 hours prior to the start of the show.

Q. Can I exchange my tickets?
A. Typically, there are no exchanges allowed. However, if the event allows it, customers can upgrade tickets for events for a fee. This can only be done at the box office and customers must turn in old tickets at the time of the upgrade. This is not a guaranteed policy. Fees may apply.  Vouchers, Complimentary, Fan Club, VIP or Group tickets cannot be exchanged in any case.  Other exceptions may apply.

 



©2015 Colonial Life Arena All rights reserved.
Colonial Life Arena is owned and managed by the University of South Carolina.
Colonial Life is a naming rights partner
Tel: 803.576.9200 • Fax: 803.576.9299